Elevated error rate Tuesday 2nd January 2018 21:35:00
We're working to resolve hardware issues affecting a small number of requests.
Apologies for the interruption to service. All requests now being processed fully. We're already planning the network improvements needed to isolate this specific type of failure. A customer communication will follow in the next few weeks when that is being put in place. If you have any additional questions/concerns, please contact our support team.