Partial network outage Wednesday 29th January 2020 12:56:00


We are currently experiencing networking issues affecting a subset of portals. We are aware of the issue and are implementing a fix. A further update will follow in 15 minutes.

Update: We have identified the root cause of the issue and are currently testing a fix. We appreciate your patience during this time. We will provide a further update in 15 minutes.

Update: Our tests are continuing as we recover full app functionality. An update will follow in 15 minutes.

Update: We are still working on restoring full application functionality. Some portals are beginning to come back online with reduced functionality. An update will follow in 15 minutes.

Update: Most portals have been fully restored to full functionality. We are continuing to monitor as the final portals come back online.

Update: Monitoring continues, but all portals are reporting as normal. We have been reporting 100% availability for the last 30 minutes, and are considering the issue resolved.

We are continue to investigate and implement changes for improved resilience, and that work will continue over the next 1-2 days, in a non-disruptive fashion. Upon completion of the priority work, an RFO will be made available.

We apologise for this disruption.